Privacy Policy
Last updated: 26/02/2026
1. Who we are
Interflora Ltd ("we", "us", "our") operates this website and is responsible for the personal data you provide when ordering flowers and gifts, creating an account, or contacting us.
2. Data we collect
We collect data necessary to process your orders and improve your experience: name, delivery and billing address, email, phone number, payment information (processed securely by our payment providers), delivery date and time preferences, and any message you add to a gift. We may also collect technical data such as IP address and browser type for security and analytics.
3. How we use your data
We use your data to fulfil orders, arrange delivery with local florists, send order confirmations and updates, process payments, respond to enquiries, and comply with legal obligations. With your consent, we may send you marketing communications about offers and new products. You may opt out at any time.
4. Sharing and retention
We share data only as necessary with delivery partners (e.g. florists), payment processors, and service providers that support our operations. We do not sell your personal data. We retain your data for as long as needed to fulfil orders, comply with law, and resolve disputes.
5. Your rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. You may also have the right to data portability or to lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the details in the footer.
6. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.